Application: These conditions apply whether a contract has been made verbally or in writing.
Quotations: Quotations are made subject to a vehicle suiting the hirer's requirements being
available
at the time of acceptance. Quotations are based on costs prevailing at the time and in
accordance with
details provided by the hirer. Quotations are valid for 28 days from issue or a date specified.
Unless
otherwise stated, admission charges, and parking charges at events etc. are not included.
Use of the Vehicle: Unless previously agreed by the Company, the vehicle is not available for
the use
of the Hirer other than for journeys and times stated at the time of quote.
Driver's hours and rest periods: The hours agreed with the Company for the operation of any
hire(s)
must be observed (other than in the case of serious emergency or diversion) so that current
regulations
governing driver's hours and rest periods may be complied with. The company reserves the right
to
curtail or otherwise alter any hire, which does not comply with the relevant regulations.
Seating Capacity: Not more than the maximum number of passengers indicated may be carried on
each
vehicle.
Confirmation: You would need to initially confirm by telephone, giving your full contact details
together with your hire requirements and afterwards follow up with your deposit (if requested).
Normally
written confirmation by the company is the only basis for the acceptance of hiring or subsequent
alteration in its terms. Any alteration by the hirer after the quotation is given and accepted,
unless minimal, may incur extra
charges. D-Way Travel shall decide if the alteration is minimal or not.
Payment: Any requested deposit must be paid by the time stated, and payment in full must be made
by
the start of the hire unless the Company has agreed in writing to allow credit. The Company
reserves the
right to add interest at a rate of 2% compound interest per calendar month, after the date by
which
payment should have been paid. We accept Cash, Debit / Credit card, Bankers draft; Bank transfer
(preferred) or cheque which must be with us a MINIMUM of seven days prior to travel to allow for
bank
clearance.
Cancellation by Hirer: In the event of cancellation by the Hirer, the Company reserve the right
to
retain any deposit. The Hirer shall be liable to the Company for any losses incurred by the
Company as a
result of the cancellation but not exceeding the full amount of the full cost of the hiring.
Cancellation by the Company: In the event of any emergency or force majeure or of any action by
the
Hirer to vary the agreed conditions unilaterally, the Company may, by returning all monies paid
and
without further or other liability, cancel the contract.
Route and time variation: Should a vehicle be detained by the Hirer (after 5 minutes a £1 per
minute
charge will be imposed), or taken on a longer journey than the contracted journey, the Company
reserves
the right to make an additional charge commensurate with the costs incurred. During the hiring,
the
driver must be the judge of any request for a change of route or time. In any event, when the
vehicle(s)
departs at the agreed time the Company will not be liable for any loss or injury sustained by a
passenger failing to join the vehicle at the appointed time.
Change of vehicle: The Company reserves the right to provide a larger vehicle than the specified
but
at no additional charge unless any of the extra seats are used. The Company reserves the right
to
substitute other vehicles of similar quality including those of other operators, for all or part
of the
hiring.
Breakdowns and delays: The Company gives its advice on journey times in good faith but does not
guarantee the completion of any journey at a specific time and will not be liable for loss or
inconvenience caused by unexpected breakdown or other delay.
Passengers' property: Unless previously agreed with the Company, the driver has discretion as to
carriage of passengers' luggage and its storage. All baggage over 25Kg must be handled by the
customer.
The Company will not accept liability for any damage to or loss of any property which belongs to
the
passengers and is left in a vehicle. All articles of lost property recovered from a vehicle will
be held
at the depot at which the vehicle is based. and no items should be left on seats or in racks
when the
vehicle is unattended.
Conduct of passengers: The driver is responsible for the safety of the vehicle. Any passengers
whose
conduct is in breach of statutory regulations may be removed on the driver's authority. The
Hirer will
be held responsible for the conduct of all passengers and for any damage caused to the vehicle
by
passengers during the hiring. Soiling of seats or carpets through alcohol induced vomiting will
carry a
surcharge of £65 payable by the hirer. The company will not accept liability for damage or loss
to any
passenger entering or leaving the vehicle whilst in motion.
Refreshments: Under no circumstances may alcoholic drinks be carried or consumed on the vehicle
without the advance permission of the Company. It is also illegal to carry or consume alcoholic
drinks
on a coach proceeding to or from designated sporting events and permission cannot be given in
this case. Other than on a vehicle fitted expressly for the purpose, food and drink, except for
small items of
confectionery (such as sweets and chocolate), may be consumed on the vehicle without the prior
agreement
of the Company or the driver.
Driver's working/rest period regulations: The Hirer undertakes to abide by all statutory
requirements
and regulations which may in any way affect the journey in question and especially the
regulations in
respect of Driver's Hours. Drivers are familiar with these regulations and whilst they will
conform with
reasonable requests of passengers (as to the reasonableness of which the driver alone shall be
the
judge) they will as far as circumstances permit, depart from the destination or from
intermediate
stopping places at times agreed beforehand (or specified by the driver) and to ensure compliance
with
the regulations will on no account wait for members of the party who may have failed to join the
vehicle
at the time appointed. The Company declines liability for loss, inconvenience or damage arising
from
failure to convey any such member of the party.
English Law: Orders are only accepted in that the law of England shall apply to the contract
arising
from such an order and to the determination of the rights and liabilities of the respective
parties and
in that no action or other proceedings shall be brought by either party in relation to such
contract
except in a Court of competent jurisdiction in England.
Insurance: All Hirers and individual passengers are recommended to obtain insurance for those
items
where save for the negligence, the Company's liability is limited (such as delay or luggage).
Football matches: Alcohol is prohibited on coaches carrying passengers to and from designated
sporting events. In addition, the Police have issued guidelines for operators to adhere to when
carrying
supporters to and from football matches. Please consult the Company regarding these guidelines,
if
applicable.
